Tech Support Agent

Location: Detroit, MI

Department: Support

Type: Full Time

Min. Experience: Mid Level

At Hello Innovation, our origin story is the stuff of legend.

 

Forget explosions or failed science experiments… we created our own destiny. We’ve fought back against the forces of evil and set ourselves on a path to change the world. We’ve failed along the way, but we’ve also become better, smarter and stronger. And ultimately, we’ve come to realize that it’s not about being super, but about being heroes - choosing humanity over wealth and power. (Sorry Superman… you’ve got nothing on us.)

Intrigued yet? You should be...

 

The Battle

You want to help save the world from tech problems and system errors… but not everyone is born a hero. Iron Man, Spider-man, The Hulk… they were created out of important life moments that set them on a path for justice. It’s their origin story, and this is yours…

 

You’re armed with all of the big-hearted (and somewhat nerdy) qualities of a technical support hero. You’ve got wit, patience and a passion to solve any problem you face. You’re ready to make a difference in the world. There’s only one thing standing in your way ﹘ a villain that thinks of you as just another number in a call center and has stripped you of your powers.

 

This wasn’t your dream ﹘ an endless obstacle of restrictions, a lack of trust and an inability to actually help your customers. (And don’t even get us started on the red tape in your way.) It makes Kryptonite look like candy.

 

Isn’t it about time you actually got paid to give a sh*t?

 

Your Mission, Should You Choose To Accept It

Welcome to Hello Innovation, where kicking ass and fighting for good is what we do best. Want to help the world and take charge of your own success? Then here’s your cape.

 

We value great customer experience over everything. That’s why we’ve made it our mission to reinvent what technical support should be, and deliver it to the world. That’s where you come in… We’re looking for a kick-ass Tech Support Agent to join our team of Avengers.

 

In this role, you’ll be the hero of our story. You will be responsible for providing top-notch technical support and assistance to our clients, including documenting and reporting problems, and helping our developers learn where they can improve. You’ll also have the opportunity to help transform our customers into product experts through interactive web-based training and support.  The best part of working with us? You actually have the opportunity to build relationships with customers, shape our products, grow in your position, and act as a liaison between our departments ﹘ ultimately creating the best possible experience for our customers.

 

But our superhero squad is not for everyone… We give people the opportunity to do more, but we’ll also challenge you more than ever. If you’re not obsessed with being a forward-thinking problem solver, living in the customer's shoes, or going above and beyond to help people, this may not be the role for you.
 

With Great Power Comes Great Responsibility

You must be patient and great at communicating. We are looking for candidates with proven listening and communication skills that can calmy work through problems and provide clients with a fresh, energetic approach to their questions.

 

We want an enthusiastic tech nerd. If you are ultra tech-savvy and skilled in the art of troubleshooting and resolving tech problems (internet, email, desktop systems, etc.), you’ll be a great fit.

 

You must be solution-oriented. The ideal candidate will help identify and resolve any system failures, and will be responsible for providing input and feedback on any and all bug reports and improvement plans.

 

You should be great at building relationships. In this role, you must be able to gain the client’s cooperation and trust to work through the troubleshooting process, all while delivering amazing a remarkable experience.


 

The Perks

  • Flexible Work Schedule
  • The Opportunity to Grow
  • Great Benefits - Including Health, Dental, Vision and 401(k)
  • Generous Paid Time Off
  • Lunch and Snacks
  • Travel To Industry Conferences
  • A ‘Come As You Are’ Work Environment

 

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