Website Account Manager

Location: Detroit, MI

Department: Technology

Type: Full Time

Min. Experience: Mid Level


Join the Revolution. Work with a company that’s changing the world. Hello Innovation owns and operates a strong set of businesses powered by innovation and change. We are disruptive by design. We love solving the world’s toughest business challenges. It’s in our DNA to change the world and improve lives through our portfolio of companies.


There’s no shame in being ambitious at Hello Innovation; career growth is a priority for us – we help one another climb, we don’t climb over one another. A team-driven environment and high levels of integrity serve as incubators for brilliant minds.


Intrigued? Perfect. We’re hiring like crazy and are looking for driven, forward-thinking problem solvers to join our team.



Hello Innovation is seeking a Website Account Manager to act as a liaison between an assigned set of clients and our internal resources. The Website Account Manager will work our clients to understand their website and online marketing needs while providing expert guidance and consulting based on the latest website design and online marketing best practices. This position is not just an “order taker;” you must ensure that clients don’t only get what they are looking for in a website, but most importantly, get the solution that’s the best for their business and helps meet their goals.


The Website Account Manager is also responsible for communicating tasks with the website production manager via our project management program (JIRA).


If you think this role is padded with layers of processes and corporate structure, this isn’t the position for you. Our Web Account Manager will need to have a proactive approach, work hard, be flexible, never let anything slip, and take personal responsibility for the client accounts in which they are assigned.



  • Coordinate with clients to discuss and identify their website requirements and objectives while managing expectations
  • Ensure client feedback and concerns are handled proactively and efficiently
  • Provide recommendations to clients utilizing expert knowledge on website design and online marketing strategy with a forward-thinking mindset to help drive their business forward
  • Plan, manage, and lead all client meetings and presentations (typically webinars and conference calls)
  • Lead project management activity for client accounts
  • Ensure that clients’ goals are communicated and adhered to in production, while contributing your point of view openly and honestly
  • Build strong client relationships with regular, proactive, value-added communication, while seeking new business opportunities in effort to grow the account



  • 2+ years managing client accounts (web projects are preferred)
  • Proven track record managing web projects from inception to launch.
  • Understanding of website best practices, development, and online marketing.
  • General knowledge of business, marketing, and technology fields.
  • Ability to break a project down, assign, and prioritize tasks.
  • Excellent communication skills (written and verbal) with both team members and clients alike.
  • Excellent time management and organizational skills.
  • Detail oriented, technical proficiency, aptitude for learning new things quickly.
  • A Bachelor’s Degree or equivalent experience is required.



  • Great Benefits
    • Our full coverage benefits package is available to all employees and includes health, dental and 401(k)
  • Generous Paid Time Off
    • 15 paid days off to start PLUS additional breaks including 9 paid holidays, a Parental Leave Program, and more!
  • Lunch and Snacks
    • Our kitchen is loaded with snacks, pop, wine & beer, and if you need a caffeine boost we’ve got you covered with our coffee bar!
  • Conferences
    • Knowledge is power, which is why we encourage all employees to check out the latest industry happenings. We’ll cover the cost!
  • Plus much more
    • Flexible working hours, monthly tech talks and weekly fitness classes, just to name a few


Detroit, Michigan - in the heart of Greektown!

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