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Customer Support Specialist

ABOUT US

Working at Hello Innovation is more than just a job. It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind. 

This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We’ve proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we’re just getting started.

A career at HI isn’t for everyone. We’re an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place. 

 

ABOUT THE JOB

Customer support is different at Hello Innovation.

We don't believe in red tape or limits; we’ll arm you with the resources you'll need to exceed customers’ expectations and deliver a truly remarkable experience.

As a Customer Support Specialist, you’ll be working as a part of a team to provide our growing client base with top-notch service and support.  

The best part of working with us? You actually have the opportunity to build relationships with customers, shape our products, grow in your position, and act as a liaison between departments ﹘ ultimately creating the best possible experience for our customers.

 

ABOUT YOU

  • Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and know just how to de-escalate a tense situation.
  • You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved and are always up for the challenge.
  • You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.
  • You are a learning animal. You’re always ready to devour resources to learn about new ways of doing things. There’s always a better way.
  • Helping people energizes you. You know that everyone has trouble sometimes, and seek to inject quality and care into every interaction.
  • You’ve mastered the art of communication. You can gracefully break down, solve, and explain, even the most complex problems.
  • This isn’t your first rodeo.  You have at least 1 year of experience in a customer support or software support role. 

 

YOUR RESPONSIBILITIES

  • Provide over-the-top concierge level service to customers 
  • Answer questions and resolve issues via telephone, email, chat and / or remote access, coordinating with cross functional departments when necessary to see issues through to resolution
  • Build relationships with our customers and advocate new features and ideas on their behalf
  • Identify common customer issues and document processes used to correct issues, reporting consistent problems to our engineering team
  • Proactively learn and master Hello Innovation’s latest innovations
  • Provide customer training on our solutions and their features
  • Share successes and new ideas with team members to help achieve both personal and team goals
  • Assist with other key projects as needed

 

COMPENSATION & PERKS

  • Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid to give a sh*t and make a real impact on people’s lives when they need it most.
  • Be part of something (really) big. Our products touch over 45 million people every month, and we are chasing problems that billions suffer from. Not just any problem, the ones that are filled with purpose and meaning. This is your chance to be more than a number and make history.
  • No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable.
  • Learning animal environment. Learn more here than any other place on earth. We make sure you never stop growing and offer an allowance for continued learning.
  • We ignite the best in you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
  • A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
  • Plus many more. Additional perks include a full benefits package, daily catered lunches, team activities, paid holidays, bonuses and much more.

Currently, our team is working remotely due to COVID-19, but we will reopen our offices once it's safe.  This position will have the option to either continue to work remotely or to work based out of our Detroit, MI office. 

 

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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